Returns and Exchanges

1. Termination of the Agreement by the Buyer, who is the Consumer:

The Buyer has the right to withdraw from the Agreement without a reason within 14 calendar days after receipt of the goods or from the date of the Provision of Services Agreement. But Ksisters provides an opportunity for Buyers to withdraw from the Agreement within 90 days after receipt of the goods, with the need to send the Seller a withdrawal from the Agreement letter to the address of the [email protected] within the above period. The withdrawal form can be downloaded here.

After sending the cancellation form, Ksisters sends the Customer the return number of the waybill. The Consumer, if he wants to use the right to withdraw from the Agreement, taking into account the information filled in the return form, using the return number of the waybill, must send the goods via Omniva or via Venipak within 5 days. The returned product must be accompanied by all documentation, such as the original invoice, samples, instructions and other documentation for the product that was delivered with the product.

The cost of returning the goods is borne by the Consumer. In case of withdrawal from the Agreement within 14 days from the delivery date, the Consumer is also entitled to a refund of the cost of delivery equal to the cheapest delivery option. If this is a later refusal, the Consumer will only receive a refund of the value of the goods.

The above mentioned amounts will be refunded to the Consumer/Buyer immediately, but no later than 14 days from the date of receipt of the refund. If otherwise agreed upon, the money will be returned in the same way that the Buyer made the payment.

2. The Consumer cannot withdraw from the Agreement in case:

  • Selling goods or providing services whose price depends on price movements in the financial market, which the Seller cannot influence and which may occur when the Agreement expires;
  • Selling goods made in accordance with specific consumer requirements, custom-made goods or goods intended specifically for one consumer;
  • Selling goods that deteriorate quickly;
  • The sale of goods in protective packaging that cannot be returned for health or hygiene reasons and whose protective packaging has been damaged after delivery;
  • Selling goods that may be inextricably mixed with other goods after delivery.
  • 3. If Ksisters does not deliver the order within 30 days from the date of the order, the Buyer has the right to withdraw from the Agreement.

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